Privacy Policy – SMS & Customer Data
Last updated: May 8, 2026
1. Introduction This Privacy Policy describes how Inventa Group ("we," "us," or "our") collects, uses, and protects information in connection with our SMS customer support program and related services.
2. Information We Collect When you engage with our helpdesk or customer support services, we may collect the following information:
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Your name and contact information, including mobile phone number
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Support ticket details and communication history
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SMS message content exchanged during support interactions
3. How We Use Your Information We use the information collected solely to:
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Provide customer support and helpdesk services
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Send you ticket status updates, incident notifications, and resolution confirmations via SMS
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Improve the quality of our support operations
4. SMS Messaging Your mobile phone number is used exclusively for support-related communications initiated by or on behalf of Inventa Group support staff. We do not use your number for marketing, promotional, or automated bulk messaging purposes.
5. Data Sharing We do not sell, rent, or share your personal information or phone number with third parties for marketing or commercial purposes. We may share information with service providers (such as Microsoft Teams Phone infrastructure) solely as necessary to deliver our support services, subject to appropriate confidentiality obligations.
6. Data Retention We retain your contact information and communication history for as long as necessary to fulfill the purposes described in this policy or as required by applicable law.
7. Your Rights & Choices You may opt out of SMS communications at any time by replying STOP to any message from us. To request access to, correction of, or deletion of your personal information, please contact us at admin@inventagroup.com.
8. Security We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or misuse.
9. Changes to This Policy We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date.
10. Contact Inventa Group 520 White Plains Road, Suite 500 Tarrytown, NY 10591 admin@inventagroup.com +1 212 730 5601